FatCow Knowledgebase

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Account Management

Getting Started
•	What is a zip-code mismatch error?
•	What is CVV?
•	What is an account profile?

Password
•	Configuring: Setting a secure password

•	Troubleshooting: What to do when you can't log in because your password is incorrect

Using Support
•	Tutorial: Using the Knowledgebase and the Tutorials to Find Answers
•	Tutorial: Contacting Support

Refunds
•	What is your refund policy?

Sales
•	How do I upgrade my services?
•	How do I downgrade my services?

Invoice/Receipt
•	Where can I get an invoice for my next payment due and receipts for payments I've made?

Checks
•	How do I pay by check?
•	When paying by check, how will I know that the payment has been received?
•	How long does it take billing to process checks?

Billing General
•	Configuring: Adding new accounts with Grouped Billing
•	Configuring: Grouped Billing payment due date
•	Configuring: Notification of Grouped Billing past due accounts
•	Configuring: Setting Grouped Billing for accounts
•	Configuring: Changing billing information or correcting invoice information
•	Configuring: Changing the payment method for the current transaction for check/PayPal customers only
•	Configuring: Getting more time to pay your bill

•	Does FatCow offer any plan for Non-Profit Organizations?
•	I have changed my billing information, have you updated this in your system?
•	How do I change my payment method?
•	Canceling your FatCow account
•	What types of payments do you accept?

Contact Information
•	Getting Started: What is an account profile?

•	Configuring: Updating account information

Terms Of Service
•	Configuring: FatCow's password requirements

•	How do I report objectionable content that I found on a site FatCow hosts?
•	I'm not able to log in to FatCow. Why?

Unrecognized Charges
•	I have an unknown charge on my statement. What should I do?

PayPal
•	Configuring: Purchasing Domain Credits using PayPal

•	Can I pay using PayPal?

Credit Cards
•	Getting Started: What is CVV?
•	Getting Started: What is a zip-code mismatch error?

•	Configuring: Updating your credit card information

Subscriptions
•	How do I subscribe to or unsubscribe from your newsletters and mailings?
•	How can I be notified of system issues and notices?

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